Privacy Policy

JJL JOYFUL respects the sensitive and personal nature of the information shared with our organization. This Privacy Policy explains how we collect, use, protect, and share information about our website visitors, donors, volunteers, families, and supporters—whether information is provided online, by phone, in person, or through mail.

By visiting www.JJLJOYFUL.org or providing information to JJL JOYFUL through any method, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to communicate with supporters, process donations, manage volunteer or event registrations, and improve the services we provide to children, families, and community members.

A. Personal Information

“Personal Information” refers to information that identifies you as an individual, such as:

• Name
• Mailing or home address
• Email address
• Phone number
• Donation history
• Payment and billing information (processed securely through third-party processors)
• Event, volunteer, or program registration details

We collect Personal Information when you:

• Make a donation
• Sign up for newsletters or email updates
• Register as a volunteer
• Register for one of our programs, events, or JOYFUL initiatives
• Contact us directly
• Use forms on our website

We use this information only for the purpose for which it is provided and do not sell or rent Personal Information.

B. Automatically Collected Information

When you interact with our website, we and our third-party service providers may use cookies, pixels, web beacons, and similar technologies to automatically collect information such as:

• IP address
• Browser type and operating system
• Pages visited and time spent on the site
• Referring website or search terms
• General location information

This information helps us understand website usage and improve our online experience. If automatically collected data is linked to an identifiable individual, we treat it as Personal Information.

2. How We Use Your Information

We use the information you provide for the exact purpose you intended, including:

• Processing donations
• Sending receipts, acknowledgments, or donor communications
• Registering volunteers or event participants
• Sending newsletters or updates (only if you opted in)
• Responding to inquiries
• Improving our website and services
• Maintaining accurate records for our nonprofit operations

We do not share, sell, or trade donor Personal Information with any other entity and we do not send donor mailings or emails on behalf of other organizations.

3. Information Sharing

We may share your information in the following limited circumstances:

A. Service Providers

We work with trusted third-party vendors who assist with donation processing, email communications, website hosting and analytics, and volunteer management. These companies are permitted to use Personal Information only as needed to provide services to JJL JOYFUL and are required to keep all information confidential.

B. Legal or Administrative Requirements

We may disclose information if required to comply with law or legal requests, protect our legal rights or property, assist in investigations related to safety or security, or respond to emergency situations.

C. Business Transitions

If JJL JOYFUL undergoes a restructuring, merger, or change in organizational status, Personal Information may be transferred to a successor organization as part of the transition.

D. Non-Personal Information

We may share aggregated or non-identifying information for research, reporting, or promotional purposes.

4. Security and Payment Processing

We are committed to protecting Personal Information through appropriate administrative, physical, and technological safeguards. Our system is not publicly accessible, and we maintain procedures to secure the information we collect.

Payment card information is processed only through secure third-party payment processors who use industry-standard encryption and security protocols.

Despite our efforts, no system is 100% secure. We encourage you to use caution whenever sharing information online.

5. Links to External Websites

Our website may contain links to other websites. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external websites.

6. International Visitors

Our website is operated in the United States. If you are visiting from outside the U.S., your information will be transferred, stored, and processed in the United States. By using our website, you consent to this transfer.

7. Access, Updates, and Your Choices

You are in control of the information you provide to us. You may:

• Update or correct your Personal Information
• Request to be removed from our mailing lists
• Change your communication preferences

To make any of these requests, contact us at info@jjljoyful.org or call (513) 259-4409.

8. Children's Privacy

Because JJL JOYFUL serves children and families, we take extra care to protect information related to minors. We do not knowingly collect Personal Information from children under 13 without the consent of a parent or legal guardian.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, operational needs, or legal requirements. When updates occur, the revised policy will be posted on our website with the “Last Updated” date. Your continued use of our website or services after changes are posted signifies your acceptance of the updated policy.